What is your refund and returns policy?
All our products are custom printed individually for each order. Therefore, they cannot be returned for a refund unless the product received is faulty or there’s an error with the order. So we kindly ask our customers to take extra care when choosing a right product size before ordering (we provide a sizing chart on each product page). If the product arrived faulty or different to what you ordered, please get in touch with us and we’ll arrange a replacement or a full refund. We will need a proof of the fault, though (a photo or a video).
What If I Want To Cancel My Order?
If you have to cancel or change the order, you can do it within 24 hours. If 24 hours have passed after placing the order, unfortunately, we can’t cancel it. This is due to the fact that all our products are custom printed and 24 hours usually is enough to stop the order before it goes to the printing process. Don’t worry if we don’t respond during the 24 hr time frame – we’ll cancel your order as long as we receive an email from you on time. If your order is cancelled, the refund will be issued to the original form of payment within 1-2 business days.
What If I Received A Damaged Or Incorrect Product?
Our products come from a reputable printing company with fulfillment centers in Latvia and the US that guarantee highest quality. However, in the unlikely event of receiving a damaged or incorrect product, please contact us within 7 days. We are happy to offer you a replacement or a full refund. In order to do that, we kindly ask to take a photo or a video of the damaged or incorrect product and send us an email with that photo/video. We do that in order to inform the manufacturer of the issue so that it doesn’t happen again. Please do not send your purchase back to the manufacturer. Get in touch with us first and we’ll provide you with a shipping address. If a full refund is requested, it will be issued to the original form of payment within 1-2 business days.